RENMAX®️

At Renmax, accessible from www.renmax.in, one of our main priorities is the privacy of our visitors. This Privacy Policy document outlines the types of personal information that is received and collected by Renmax and how it is used. Please read our Privacy Policy carefully. If you have any doubts, feel free to contact us at the details mentioned below.

Consent

By using our website, you hereby consent to our Privacy Policy, Terms and Conditions, and Refund Policy and agree to its terms.

Information We Collect

We collect the following personal information:

• Name, Email, Phone Number, Address
• Order details and messages you send us
• Billing details and shipping addresses
• Payment details (processed securely via Razorpay or PhonePe)

We also track:

• Products viewed
• IP Address, Location, Browser Type
• Cart contents via cookies

How We Use Your Information

• Provide, operate, and maintain our website
• Improve and personalize our services
• Process transactions and orders
• Send important updates and marketing communications
• Detect and prevent fraud
• Fulfill legal obligations (e.g., taxation)

Fulfillment Partners

To complete your orders, we may share necessary data (name, address, contact information) with our logistics and fulfillment partners including:

• Shiprocket (for shipping and logistics)
• Courier Companies (like BlueDart, Delhivery, etc.)
• Other third-party service providers associated with logistics

TrustPilot Reviews

After a purchase, you may receive an email from TrustPilot or Renmax requesting a review. Feedback helps us improve and assist other customers. For concerns regarding TrustPilot’s data usage, contact privacy@trustpilot.com.

Who Has Access to Your Data

• Authorized employees (Admins and Managers)
• Payment processors (Razorpay or PhonePe, whichever relevant)
• Logistics partners (Shiprocket, courier services)

Data Security

We use security measures to protect your data. However, internet transmission is never completely secure. By using our services, you accept the risk.

Payments Security

Payments are securely processed either via Razorpay or PhonePe. Shared information includes purchase totals, billing info, and personal information.

Log Files

We collect log files including IP addresses, browser types, ISPs, timestamps, referring pages, and clicks for analytical purposes.

Advertising Partners Privacy Policies

We may share minimal information (such as email and name) with advertising platforms like Google for targeted promotions. See Google’s Privacy Policy for more details.

Third-Party Privacy Policies

Renmax’s Privacy Policy does not apply to other sites or services such as ParcelPanel, WooCommerce, and shipping providers.

• ParcelPanel Privacy Policy
• Shiprocket Privacy Policy

Online Payment Partners

We process payments securely via Razorpay and PhonePe. Both platforms handle payment information according to their respective privacy policies:

• Razorpay: Razorpay securely processes payments. Your payment details are handled according to their Privacy Policy.
• PhonePe: PhonePe is our payment processing partner. They handle your payment information according to their Privacy Policy and Terms and Conditions.

CCPA Privacy Rights

• Request disclosure or deletion of collected data
• Request data not be sold

GDPR Data Protection Rights

• Right to access, rectify, or erase your data
• Right to restrict or object to processing
• Right to data portability

Grievance Officer

If you have any concerns regarding your privacy or this policy, you may contact our Grievance Officer:

• Email: data.protection@renmax.in

Children’s Information

Renmax does not knowingly collect data from children under 13. If you believe your child has provided data, contact us immediately.

Changes to This Privacy Policy

We reserve the right to update this policy as needed. Updates will be posted here, with changes becoming effective immediately. We don’t necessarily inform every user about the change.

Last updated on: April 29, 2025